We're here to help you (safely) during lockdown!
COVID-19 Our Response Plan
Our primary focus is ensuring the safety and wellbeing of our team and clients and ensuring we can continue to provide essential care for your pets.
We remain open at the same operating hours with changes to how you visit us. Hygiene and social distancing are high priority. AdelaideVet Trinity Gardens remains open 7 days and still until midnight for pet emergencies and after-hours services.
Our waiting area is open with capacity restrictions. Please adhere to COVID safety instructions when visiting.
When visiting AdelaideVet, please ensure the following:
- Call us to make an appointment
- On arrival, do not enter the practice and call reception to check in. Cats must be in a cage & dogs on a lead. You must be wearing a mask.
- Check in with the QR code for the COVID Safe app
- One of our nurses will collect your pet at the entry to the practice
- We’ll take your pet into our consultation rooms
- Your pet gets lots of fuss, treats and TLC while in our care
- The vet starts the consultation and calls you for history and to discuss a treatment plan
- Your pet is delivered back to you outside or admitted to hospital if necessary
- Reception will arrange contactless payment with you
In case of an emergency
Please try to call us before arriving, this will ensure someone is available to help your pet. AdelaideVet Trinity Gardens remains open 7 days a week from 8 am (9 am on Sundays and public holidays) until midnight for pet emergencies and after-hours services. Please call us on 8169 9777
For self-isolation or unwell clients
If you are sick or displaying any flu/cold symptoms please do not come to the clinic. We do not want to put our staff or other clients at risk so will not be consulting with anyone who has these symptoms. Please contact us if you require urgent vet care and we can discuss alternative options. We may be able to provide veterinary advice via phone consult. Please contact us to discuss this option.
Other important information and changes
- We have put extra hygiene practices in place, all clinic areas are thoroughly cleaned with a disinfectant that effectively inactivates COVID-19
- Call us for initial advice for you and your furry friend and we will guide you from there
- Please do not pay with cash and use tap-n-go. We can take over the phone payments for consultations, surgery, food and medication. We now also provide Afterpay and Zip-Pay for interest-free payments
- We require all consultations to be booked in advance
- We may be able to provide veterinary advice via video consult if you are unable to visit the clinic. Find out more here >
- We are currently unable to do any home visits
- Please call ahead for collection of food/medication to process over the phone payments and help to minimise time and numbers in the clinic
- Thank you for your ongoing support at this difficult time, we really appreciate it.
QR Tracing and Face Masks
On arrival to AdelaideVet, please sign in using the COVID QR tracing system. You must also wear a mask. Your health and safety is our priority and we are following all social distancing and hygiene directions as per guidance from SA Health.
We’re in this together.
From the team at AdelaideVet