Frequently Asked Questions

As long as your pet is not due for a re-examination, all you need to do is to let us know you need more medication. The vet nurse that talks to you on the phone then asks the Veterinarian to authorize the prescription of the medication.

Find out more about prescription drugs here.

As a full pet healthcare service provider, we offer after-hours emergency services every night of the year until midnight.  The hospital is staffed during this time to ensure that your pet is monitored by our trained nursing staff and to assist the veterinarian with emergency cases. If you have an emergency call the hospital number on 8169 9777.  Please note additional fees apply.

Find emergency details here >


Your pet's medicines, prescribed and supplied by us are often S4 medications and are classified as "a prescription animal remedy" OR "Prescription Only Medicine". This means that only a registered veterinary surgeon can supply them. 

We need to examine your pet at least every six months to continue supplying their medications. More complicated conditions may require more frequently re-examination to ensure your animal's medical needs have not changed.

Find out more about prescription drugs and medication for your pet here >

your veterinarian is not only your pet's general physician, but also its surgeon, radiologist, dentist, dermatologist, neurologist, ophthalmologist, psychiatrist, ears/nose/throat doctor, and Veterinary pharmacist. Your veterinary bill is a reflection of the costs of maintaining suitable facilities, equipment, and trained and experienced staff to provide the level of care that is expected in animal medicine today.

The cost of veterinary care has actually risen very little during the last 20 to 30 years. However advancements in both research and technology have allowed us to offer your pet better healthcare and prolong their life through surgical procedures and drugs. When compared to the rising cost of human health care, pet care is not at all unreasonable.

Remember too that the original cost of the animal has no bearing on the cost of services rendered.

Although it may feel as if you are paying more for your pet's health care than your own, chances are you may be used to Medicare rebates, prescribed pharmaceutical scheme benefits and health care insurance for your own medical services. Consequently, you often do not see the total bottom-line figure for your own bills. When human health care costs are added up - there is no comparison to the much lower veterinary care costs.

Read more here >

What's the best way to bring your bird into the veterinarian?

Here's our top tips for bringing your pet into see us.

  • Take your bird in their own cage without removing any toys. 
  • Leave food in the cage but remove water. 
  • Do not clean the cage, as valuable diagnostic evidence may be destroyed. 
  • Take with you any remedies or medicine you have given at home. 
  • Be prepared to answer questions in relation to the wellness of your pet, feeding, environment and length of illness.

For more information please contact our healthcare team. 

We are committed to providing your pet with the best veterinary health care possible. One of the ways we do this is through the continual education of our team. That is why our hospitals close once a week so we can conduct training sessions. Of course, all emergency services are still available during this time by phoning our normal phone number.

When are we closed?

  • AdelaideVet Trinity Gardens - closed on Wednesdays between 12 pm - 2 pm
  • AdelaideVet Prospect - closed on Tuesdays between 12:30 pm - 2 pm
  • AdelaideVet Stirling - closed on Thursdays between 12:30 pm - 2 pm
  • AdelaideVet Goodwood Road - closed on Mondays between 12 pm - 1 pm

If your pet requires emergency attention during the hours we are closed, please call AdelaideVet on 8169 9777.

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