Frequently Asked Questions

As long as your pet is not due for a re-examination, all you need to do is to let us know you need more medication. The vet nurse that talks to you on the phone then asks the Veterinarian to authorize the prescription of the medication.

Find out more about prescription drugs here.

As a full pet healthcare service provider, we offer after-hours emergency services every night of the year until midnight.  The hospital is staffed during this time to ensure that your pet is monitored by our trained nursing staff and to assist the veterinarian with emergency cases. If you have an emergency call the hospital number on 8169 9777.  Please note additional fees apply.

Find emergency details here >


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