FAQ - Your trip to the vet

Your pet is unwell and you need to visit the vet.  What do you need to do?

You can help your pet have a stress free visit to the vet by doing a few things. 


Making an appointment

We ask that you please make an appointment prior to seeing us so that we can ensure your waiting time is minimised. Of course, if you have an emergency you can bring your pet straight in.

You can book an appointment by calling any of our Vetwest hospitals across Perth or you can book your appointment online by clicking the book online button in the website header or below. 

Vetwest Contact details >>

Book your appointment online in three easy steps >>


Bringing your pet into the vet

Cats should be placed in a secure cat cage. If you do not have a cat cage ask us about using a loan cage. Dogs should always be placed on a lead before entering the clinic. If you arrive at our carpark and realise you have left your dog's lead at home, just pop in to see our receptionist and we will provide you with a lead. If you are concerned about how your pet may interact with others just let us know beforehand and we can arrange for your pet to wait in a private area of our clinic.

If your pet is unwell, please observe them as closely as possible prior to your visit. Take notice of any changes in their behaviour, in appetite, difficulties getting around, odours, excessive drinking or urination, coughing, weight changes, disorientation, new lumps or bumps, excessive scratching, vomiting or diarrhoea.


Cancelling your appointment

So you can't make your appointment anymore? Not to worry, please just make sure to let us know that you can't make it to your booked appointment or if you would like to reschedule. The best way to do this is by calling the clinic that you have your appointment at. Clinic contact details can be found here >>

If you booked your appointment through our Online Booking app you can cancel your appointment via phone or through the confirmation email you received to the email address that you supplied during the booking process. Just click on the 'cancel appointment' orange link near the bottom of the email and confirm that you wish to cancel your appointment. 


We're here for you and your pet

If you are ever concerned about the health of your pet please do not hesitate to contact us, not matter how big or small your question may seem. Visit our contact page for all Vetwest Animal Hospital contact numbers, addresses and emergency details. Just click through to the location to see the open hours. 


Emergency and after hours

  • Open on Sundays - Vetwest Ballajura, Vetwest Canning Vale, Vetwest Carine, Vetwest Clarkson, Vetwest Cockburn, Vetwest Wanneroo, Vetwest South Perth and Vetwest Whitfords are open on Sundays from 8am - 5pm
  • Perth Vet Emergency - 1300 040 400  (Unit 3, 162 Wanneroo Road Yokine)
  • Western Australian Veterinary Emergency and Specialty - 9412 5700  (1/640 Beeliar Drive, Success)
  • Murdoch Pet Emergency Centre - 1300 652 494  (Murdoch Drive, Murdoch)
    For more information about what to do in an emergency see this link.