AdelaideVet COVID-19 Update

We're here to help you (safely)! 

Updated 20/05/2020

To our valued clients,
 
Our primary focus is ensuring the safety and wellbeing of our team and clients and ensuring we can continue to provide quality care for your pets.
 
We remain open at the same operating hours and are continuing business as usual with some changes to how you visit us. AdelaideVet Trinity Gardens remains open 7 days and still until midnight for pet emergencies and after-hours services. 

We have moved reduced-contact consulting. What does this mean?

Our aim is to continue to provide veterinary care for your pets while reducing the risk of COVID-19. In order to adhere to government social distancing guidelines, we are limiting people in the waiting areas and keeping safe distances between each other in the consult rooms. 

To manage numbers in the clinic, please call us on arrival to the clinic to wait instructions from our team. Please adhere to social distancing recommendations and stay 1.5m apart from others while waiting.

Please do not pay with cash and use tap-n-go. We can take over the phone payments for consultations, surgery, food and medication. We now also provide Zip-Pay for interest-free payments.

We have lifted our health and hygiene standards even higher to keep our team and clients safe together with other precautionary measures:

  • Regularly disinfecting public areas and toilets including handles, chair surfaces, phones, computers, reception bench area and front door throughout the day.
  • Hand sanitiser is available throughout the clinic.
  • After each consultation, the consultation room and equipment is cleaned with disinfectant.
  • A strict wellness policy, employees must stay home if they are showing any signs of illness.
  • We’ve placed signs around the clinic to remind people of good hygiene and social distancing.
  • We are not shaking hands, give us a wave instead!

 There are several areas we are asking for help from our clients; they are:

  • If you have recently returned from overseas travel, have cold and flu symptoms, or are self-isolating in line with Australian Government guidelines, please don’t visit the clinic. If your pet needs urgent assistance, please call us to discuss options. We have video consultations as an option for you too.
  • Social distancing - We are enforcing social distancing at the clinic and maintaining a safe distance of 1.5m between each other. Please respect this when visiting the clinic and keep a safe distance.
  • Upon arrival - please call the clinic to check in and await instructions. Once we are ready to see you, we will text or call you to arrange seeing your pet.
  • Seeing your pet - We are keeping a safe distance in the reception and consult rooms. 
  • Call ahead and pay over the phone with our secure payment system for food and medication repeats so we can prepare these for you.
  • If you are running late, please let us know in advance so we can manage this.
  • Please use contactless payment methods (pay pass or pay over the phone) and not with cash.

 We are committed to providing options to assist the elderly, immunocompromised and those in isolation.

  • Please contact us if your pet requires veterinary care, food or medication
  • We are able to deliver food and medication repeats to your home rather than you coming into the clinic. This is a free service for Total Wellness Plan members and $7 for non-members within 10 km from your local AdelaideVet. Delivery is $15 if within a 10 and 20 km radius from your clinic.   Please contact us to discuss this service. 
  • We are able to provide veterinary advice via video consult if you are unable to visit the clinic. Enjoy peace of mind for the care of your pet. Find out more here >

 We are staying open as usual to continue care for your pets

  • All of our clinics remain open during our normal opening hours. 
  • Our Trinity Gardens practice is open 7 days a week from 8 am (9 am on Sundays and public holidays) until midnight.

Can your pet catch COVID-19?
There is no evidence that companion animals including pets can spread COVID-19. For the latest information on this please visit the Australian Veterinary Association (AVA) webpage here >
 
Should your pet develop an unexplained illness, please phone us.

If you are well and have an appointment for your pet, please continue to contact us it’s important you keep up with your pet’s health regime.
 
We’re here when you need us and we wish you and your family well.
 
From the team at AdelaideVet

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