We are here to help you!
To our valued clients,
In light of the rapidly changing environment we are currently experiencing with the Coronavirus pandemic, here is an update of the changes we’ve put in place to ensure the wellbeing of our team and our clients to help do our bit and slow the spread of the virus.
Our primary focus is ensuring the safety and wellbeing of our team and clients and ensuring we can continue to provide essential care for your pets.
We are monitoring the situation daily and will adjust how we operate accordingly. We want to reassure you that there is no immediate concern for clients at our clinics. We remain open at the same operating hours and are continuing business as usual.
We have rigorous health and hygiene practices, and we have also added other precautionary measures:
- Regularly disinfecting public areas and toilets including handles, chair surfaces, phones, computers, reception bench area and entry doors throughout the day
- Placing hand sanitisers on our reception area for clients to use when entering the clinic
- After each consultation, the consultation room and equipment is cleaned with disinfectant
- A strict wellness policy, employees must stay home if they are showing any signs of illness
- We’ve placed posters in our reception and toilet areas to remind people of good hygiene
- We are not shaking hands, give us a wave instead!
There are several areas we are asking for help from our clients; they are:
- If you have returned this week from overseas travel, in line with Australian Government guidelines around self-isolation, please don’t visit our clinic. If your pet needs urgent assistance, please call us to discuss options.
- If you have cold and flu symptoms, or are self-isolating, we ask that you delay your consultation until the period of self-isolation is complete or symptoms are resolved. If your pet needs urgent assistance, please call us to discuss options, this will help us to determine the best course of action, which may include collecting your pet from your car or conducting the consultation via phone.
- Social distancing - Medical experts deem that social distancing keeps more people healthy, will help flatten the curve and slow the spread of the virus. To provide social distancing in the waiting areas we encourage you to call us when you arrive and wait in your car with your pet or outside unless the waiting area is empty. Once we are ready to see you, we will text or call you to come into the clinic.
- We are also limiting one owner in the consult room and maintaining a safe distance between staff and clients.
- If you are running late, please let us know in advance so we can manage this.
- Please use contactless payment methods and bring your own pen to complete any relevant forms.
We are committed to providing options to assist the elderly, disabled and those at risk
- Please contact us if your pet requires ongoing medication.
- We are happy to bring food and other orders to your car rather than you coming into the clinic. We will ensure the necessary protective measures are used during this process.
- We may be able to provide veterinary advice via phone consult rather than you needing to come into the clinic unnecessarily. Please contact us to discuss this. Please note fees still apply.
Can your pet catch COVID-19?
While COVID-19 seems to have emerged from an animal source, it is currently spreading from person-to-person. There is no evidence that any animals including pets might be a source of infection with this new virus. There have been no reports of pets or other animals becoming sick with COVID-19 in Australia. There is also no evidence that companion animals including pets can spread COVID-19.
Should your pet develop an unexplained illness, please phone us.
Precautionary steps to follow as a pet owner:
- Follow good hygiene when interacting with your pets
- Wash your hands thoroughly for 20 seconds with soap and water after touching your pet
- Avoid sharing food with your pets or letting your pets kiss or lick your face or mouth
- Keep your pet’s vaccinations and parasite treatments up to date and maintain regular veterinary health checks
If you are well, have an appointment for your pet for a health check, vaccination or they are unwell, please come in and see us, it’s important you keep up with your pet’s health regime.
We are here when you need us and we wish you and your family well.
From the team at AdelaideVet