Wellness Plan FAQs

Wellness Plan FAQs2025-03-04T19:16:25+10:30

At Adelaide Vet, we’re excited to be transitioning to the Best for Pet Wellness Plan. We appreciate this is a change for our loyal Total Wellness Plan members, and we’re here to make this as easy as possible for you.

To find out what this means for you, explore our FAQs or talk to your local clinic for more information.

Best for Pet Wellness Plan FAQs

What is the Best for Pet Wellness Plan?2025-03-05T19:02:25+10:30

The Best for Pet Wellness Plan is an enhanced annual healthcare plan designed to provide your pet with comprehensive care, convenience, and value. It includes unlimited consultations*, 24/7 VetChat, $250 off dental procedures, and access to the My Pawtal platform.
*Unlimited consultations apply to standard consultations and revisits only. Excludes specialist, ancillary, and after-hours appointments

Will there be any interruption to my pet’s care?2025-03-05T19:02:18+10:30

No, there will be no interruptions. You will continue to enjoy your current Total Wellness Plan benefits until your renewal date including delivery of parasite protection if it’s included in your current membership.

What are some of the key benefits of the Best for Pet Wellness Plan?2025-03-05T19:02:13+10:30
What happens to my monthly delivery of parasite protection?2025-03-05T19:02:13+10:30

At the end of your current Total Wellness Plan membership, your parasite preventatives will no longer be delivered. However, as a Best for Pet Wellness Plan member, you’ll receive 10% off parasite protection when purchasing in the clinic, making it even easier to keep your pet protected.

How much does the Best for Pet Wellness Plan cost?2025-03-05T19:02:17+10:30

The Best for Pet Wellness Plan is just $45 per month per pet, offering exceptional value for comprehensive care. There is one standard plan, available for cats and dogs only. The cost does not vary based on age or weight.

Can I join the Best for Pet Wellness Plan now?2025-03-05T19:02:10+10:30

If you don’t currently have a Wellness Plan, you can join Best for Pet right away! For existing members, your transition will occur at your renewal date.

Is a Wellness Plan the same as pet insurance?2025-03-05T19:02:06+10:30

A wellness plan is not a replacement for pet insurance. A wellness plan will provide your pet with all they need to stay healthy, whilst pet insurance will cover them for any accidents or illnesses that may affect them. Pet insurance is still recommended.

Total Wellness Plan FAQs

What happens to my current Total Wellness Plan?2025-03-05T19:02:21+10:30

Your current Total Wellness Plan will remain active until its renewal date. At that time, you’ll have the opportunity to transition to the Best for Pet Wellness Plan and enjoy its new features and benefits.

How can I transition to the Best for Pet Wellness Plan?2025-03-05T19:02:12+10:30

If you’re already on a Total Wellness Plan, you don’t need to do anything right now. When your current Total Wellness Plan is up for renewal, we’ll provide all the information you need to transition seamlessly via email.

Who can I contact if I have more questions?2025-03-05T19:02:08+10:30

Our friendly clinic team is here to help! Feel free to contact us during your next visit or reach out via phone or our contact form for assistance.

How can I cancel my current Total Wellness Plan?2025-03-05T19:02:06+10:30

The Total Wellness Plan is a 12-month commitment, and if you would like to cancel earlier then please contact us. In the event of a plan being cancelled for any reasons other than a pet passing, monies outstanding on the remainder of the plan (12 months) are payable by the client, regardless of use as per the terms and conditions of the plan agreed upon commencement

In the unfortunate event of a pet’s death, the Total Wellness Plan will be cancelled and payments stopped once AdelaideVet is notified. Plans purchased upfront will be eligible for an adjustment credit based on the remainder of the plan only.

Can I use my Total Wellness Plan for emergency and after-hours consultations?2025-03-05T19:02:01+10:30

After hours and emergency consultations are not included in the Total Wellness Plan. Unlimited consultations only apply to standard consultations during our normal open hours. As an AdelaideVet client, your pets full medical records and contact details are available at all AdelaideVet clinics, so if you have an emergency or after-hours need for your pet we can quickly and easily access their medical file to assist in optimal treatment at our Trinity Gardens practice. Find out more about pet emergencies.

What products are included?2025-03-05T19:01:58+10:30
Advantage
Spot-On flea control for cats and dogs
Check your pet’s dose
Advantage for dogs
Advantage for cats
Advantage Leaflet
Advocate
A spot-on treatment for cats and dogs that
prevents heartworm infections, treats and controls
fleas and intestinal worms including roundworms,
hookworms and whipworms. Applied monthly.
Check your pet’s dose or find out more information
Advocate for dogs
Advocate for cats
Simparica Trio (new)
Protection against fleas, ticks, heartworm
and intestinal worms, in a chewable tablet.
Check your pet’s dose or find out
more information:
Manufacturer’s Website
Handy information on Simparica Trio
NexGard Spectra (discontinued from Feb 2020)
Protection against fleas, ticks, heartworm
and intestinal worms, in chew format.
Check your pet’s dose or find out
more information
Manufacturer’s Website
Popantel
All wormer for dogs. For the control of:
roundworms, whipworms, hookworms and
tapeworms.
Check your pet’s dose or find out
more information
Manufacturer’s Website
Popantel
Tapewormer for cats
Check your pet’s dose or find out
more information
Manufacturer’s Website
Popantel
Intestinal wormer for cats
Check your pet’s dose or find out
more information
Manufacturer’s Website
Ilium Pyraquantal
All wormer for dogs. For the control of:
roundworms, whipworms, hookworms and
tapeworms.
More information here.

We use premium vaccines to provide optimal protection for your pet. Below lists the diseases that your pet will be protected from:

  • For dogs a C5 Vaccination to protect against Distemper, Hepatitis, Parvovirus, Parainfluenza (Kennel cough – viral) and Bordatella bronchisepta (Kennel cough – bacterial).
  • For cats a F4 +/- FIV Vaccination to protect against Panleucopaenia (Feline enteritis), Rhinotracheitis (Feline herpes virus), Calicivirus (Cat flu) and Chlamydophila (Chlamydia)
  • Adult cats starting a vaccination program will need to pay for additional vaccinations. For example an extra F4 +/- FIV and FIV testing if required

Can’t find the answer you need?

Total Wellness Plan Members

If you're a current Total Wellness Plan member and have a question about your plan, please  get in touch using the form below.

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