Frequently Asked Questions

Frequently Asked Questions2024-05-17T02:19:50+09:30
Lost And Found2023-04-12T20:27:46+09:30

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How do you get your pet’s prescription if they are not due for a recheck?2023-04-06T18:11:11+09:30

As long as your pet is not due for a re-examination, all you need to do is to let us know you need more medication. The vet nurse that talks to you on the phone then asks the Veterinarian to authorize the prescription of the medication.

Find out more about prescription drugs here.

What if my pet needs emergency treatment after hours?2023-04-25T10:04:44+09:30

For emergency care we recommend our Trinity Gardens Vet Hospital. If you are having a pet emergency now please call them immediately for advice or after hours recommendations.

At Trinity Gardens Vet Hospital we provide high-quality emergency vet services for pets all across Adelaide. Our qualified and experienced veterinary team treats pets presenting with a range of conditions, signs and injuries.

We understand that emergencies are particularly stressful when it comes to your pet, so we act fast to protect and enhance your pet’s health and wellbeing. For added peace of mind, we’re an ASAV Accredited Hospital of Excellence recognised for our state-of-the-art facilities and high standard of veterinary services.

Find additional emergency details here

Medication and Your Pet2023-04-06T18:11:49+09:30

Your pet’s medicines, prescribed and supplied by us are often S4 medications and are classified as “a prescription animal remedy” OR “Prescription Only Medicine”. This means that only a registered veterinary surgeon can supply them.

We need to examine your pet at least every six months to continue supplying their medications. More complicated conditions may require more frequently re-examination to ensure your animal’s medical needs have not changed.

Find out more about prescription drugs and medication for your pet here

The Costs of Veterinary Care2023-04-06T18:15:55+09:30

your veterinarian is not only your pet’s general physician, but also its surgeon, radiologist, dentist, dermatologist, neurologist, ophthalmologist, psychiatrist, ears/nose/throat doctor, and Veterinary pharmacist. Your veterinary bill is a reflection of the costs of maintaining suitable facilities, equipment, and trained and experienced staff to provide the level of care that is expected in animal medicine today.

The cost of veterinary care has actually risen very little during the last 20 to 30 years. However advancements in both research and technology have allowed us to offer your pet better healthcare and prolong their life through surgical procedures and drugs. When compared to the rising cost of human health care, pet care is not at all unreasonable.

Remember too that the original cost of the animal has no bearing on the cost of services rendered.

Although it may feel as if you are paying more for your pet’s health care than your own, chances are you may be used to Medicare rebates, prescribed pharmaceutical scheme benefits and health care insurance for your own medical services. Consequently, you often do not see the total bottom-line figure for your own bills. When human health care costs are added up – there is no comparison to the much lower veterinary care costs.

Read more here

Transporting a Bird to the Vet2023-04-06T18:01:35+09:30

What’s the best way to bring your bird into the veterinarian?

Here’s our top tips for bringing your pet into see us.

  • Take your bird in their own cage without removing any toys.
  • Leave food in the cage but remove water.
  • Do not clean the cage, as valuable diagnostic evidence may be destroyed.
  • Take with you any remedies or medicine you have given at home.
  • Be prepared to answer questions in relation to the wellness of your pet, feeding, environment and length of illness.

For more information please contact our healthcare team.

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